Shipping policy
We offer free standard shipping on every order, to every country we sell to. There is no minimum order value and no shipping charge at checkout.
Order processing
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You receive a confirmation email when your order is placed and a shipping email with tracking details when it leaves the warehouse.
Estimated delivery times
Our products ship from several partner warehouses in the United States and Asia, so delivery times depend on the item and your location. The estimates below are in business days and start after processing.
| Destination | Items shipped from our US warehouse | Items shipped from overseas |
|---|---|---|
| United States | 2–5 business days | 8–22 business days |
| Canada | 5–10 business days | 10–25 business days |
| United Kingdom & European Union | 7–12 business days | 10–25 business days |
| Australia & New Zealand | 8–14 business days | 12–28 business days |
| Rest of the world | 10–20 business days | 15–35 business days |
These are estimates, not guarantees. Deliveries can take longer during holiday periods, sales events, customs inspections or carrier delays. If your order has not arrived within the estimated window, contact us and we will look into it with the carrier.
Multiple packages
If you order items from different warehouses, they may arrive in separate packages on different days. You will receive a tracking number for each package. There is no extra charge for split shipments.
Tracking your order
Tracking is included with every shipment. Use the link in your shipping email, or sign in to your account to see your orders. Tracking information can take 2–5 days to update after the shipping email is sent. See Track Order.
Customs, duties and taxes
Orders delivered within the United States are not subject to import duties. For other countries, import duties, VAT or customs fees may be charged by your local customs authority when the package arrives. These charges are set by your country, are not included in our prices and are the responsibility of the recipient. If a package is refused and returned to the carrier because of unpaid customs charges, we refund the order minus any return and customs costs charged to us.
Shipping address
Please check your shipping address carefully before you pay. Contact us as soon as possible if you need to change it; we can only change the address before the order has been processed. We cannot be responsible for orders delivered to an incorrect address provided at checkout. We do not ship to freight forwarders or parcel lockers for international orders.
Lost, delayed or damaged packages
If tracking shows your package as delivered but you have not received it, check with neighbours and your local carrier office first, then contact us within 7 days. If a package is lost in transit or arrives damaged, email contact@dealsspark.com with your order number and photos (for damage) and we will send a replacement or a refund.
Countries we ship to
We ship to the United States, Canada, the United Kingdom, all European Union countries, Australia, New Zealand, the United Arab Emirates and most other countries worldwide. If your country is not available at checkout, we are not able to deliver there yet.
Questions
Email contact@dealsspark.com or use our contact form. We reply within 1 business day.